SHIPPING & RETURNS
TrillerSwag aims to ship out your order as quickly as possible.
Typically, if your order was placed Monday through Thursday it will be shipped within 5 business days, however at times it may take 7 business days to ship. You will receive an e-mail confirming your order has shipped.
Exclusive pieces, limited drops, and other one-off collections may
take longer than 7-10 business days to ship, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason.
Please ensure you report an issue within the respective deadlines:
Damaged: Within 7 days of when the package was marked delivered
Defective: Within 7 days of when the package was marked delivered
Wrong Items: Within 7 days of when the package was marked delivered
Missing: Within 7 days of when the package was marked delivered
International shipping postage simply covers the cost of transporting and delivering your parcel. TrillerSwag does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs)are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.
Reserved Rights Regarding Orders/Returns:
We reserve the right to solely define and limit, refuse, and/or reject
orders/returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.
Returned-to-Sender & Refused Packages:
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Return Exchanges/Store Credit/Refunds:
Returns are accepted within 7 days of order delivery. All returned
items are inspected before an Exchange/Store Credit/Refund can be processed so please ensure that the items are in new, unworn, and unwashed condition; to include being free of smells, stains, makeup, deodorant, and/or bodily fluids. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Returns are completed with either a refund back to the original form of payment, an exchange for an alternate product, or store credit for an additional purchase. We offer return shipping labels via the online Returns Portal at a flat-rate of $8.00. Please note that these return shipping labels are available for use by U.S. Domestic customers only. The $8.00 Flat Fee Return will be deducted from the refunded amount from the original payment method. If you proceed with a store credit or exchange, note that we will waive the $8.00 label fee, complimentary on us.
Exchange requests are subject to product availability. If the
requested item is no longer available at the time of return
processing, a credit will be issued.
If you are returning an item that has been previously exchanged, there are no refunds on any exchange returns - you will be issued a store credit in the form of an E-Gift Card.
Return Processing Time Frame: 7 business days once the return package is received.
Sales items are final and are not eligible for returns, refunds, or exchanges.
We can process a return for our international customers, however, our return labels are available for use by U.S. Domestic customers only so a return shipping label is not provided. After we receive your product, we'll process your return within 5-7 business days, and any exchanges will be shipped back to you during that week. We ship out free exchange orders, however, we are not responsible for additional charges associated with your countries' customs taxes/duties, nor can we predict what these charges may be.